To be considered for the role, you must meet the below requirements:



• Bachelor's degree or Honours in Business Administration, Marketing, Supply Chain, Aviation Management, or a related field.
• Minimum 10 years of experience in customer service, marketing, commercial operations within an Airline /logistics, Cargo/Ground Handling industry, or aviation sectors with proven success in leading customer-focused initiatives.
• Atleast 5+ years progressive in leadership roles, managing cross-functional teams.
• Experienced in leading teams, coaching, and people development
• Knowledge of cargo operations, customer service principles, logistics workflows, and industry trends
• Expertise in customer experience strategy, service design, NPS/CSAT, and VOC tools
• Knowledge of cargo billing, revenue systems, regulatory requirements, and SLAs
• Strategic thinker with data-driven approach to business improvement and customer value
• Proven skills in cross-functional project management, process improvement, and digital tools (CRM, Excel, PowerPoint)
• Effective communicator and influencer with strong stakeholder and team leadership capabilities